GRT introducing new service alerts on Twitter

This gives drivers real-time notifications when there is an emergency diversion on a bus route or when a trip on a route is canceled or delayed

PRESS RELEASE
WATERLOO REGION
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Grand River Transit (GRT) improves the way it communicates service disruptions to customers with the introduction of a new Twitter account dedicated to service alerts.

@AlertsGRT provides passengers with real-time notifications when there is an emergency diversion on a bus route or when a trip on a route is canceled or delayed, including the ION light rail service.

“Operational disruptions are not always planned – collisions, urgent road works and other emergencies happen at short notice and force buses to detour or delay trains,” says Peter Zinck, Head of Transit Services. “We know customers want to be aware of these types of incidents so they can use other routes or make alternative plans, and we know the importance of improving how this information is communicated.”

The account will automatically tweet service alerts posted on the GRT website. Customers can get notifications right on their phones by going to the @ AlertsGRT profile, clicking Follow, then clicking the bell and choosing the notifications they want to receive.

The new account is automated and is not monitored. Customers can still interact with GRT through the main Twitter account @GRT_ROW

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