Video shows man with a service dog being forcibly removed from Kitchener, Ont. restaurant

Waterloo Regional Police say they are investigating after a video posted online shows a man with a service dog being forcibly removed from a Kitchener, Ontario. Restaurant on Wednesday evening.

The video shows two men supposedly the owners of Milton’s Restaurant on King Street and Fairway Road catching a man with a service dog and telling him to leave.

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In the video, the two physically wrestle with the man in some places and in one case he is thrown to the ground.

Alex Roy was there with his brother and his girlfriend – they recorded the video.

“I don’t know if there has been any drama between these guys before, but regardless of how they handled everything as owners last night – I personally find this ownership terrible,” he said, adding that he will never go back to Milton.

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“There’s a quiet way to deal with this situation, and then there’s the way they did it. I don’t know her, but from what I saw last night it was terrible management and I definitely won’t be going back there. “

At the beginning of the video, one of the owners can be heard saying “Leave the dog and stay in here” while he and the other man pin the customer on a wall.

The man with the service dog then begins to cry when the other two men let go.

“Relax, man, we’ve asked you a hundred times to leave,” the owner in the blue shirt can be heard saying.

The customer replies with the words “You came out of nowhere and I just asked you who you are”.

Roy confirmed that unlike other staff members, the two men did not wear a uniform or anything to identify them as owners that night.

“So for this man – I don’t know if this was his first time there or not – how should he have known if you are the owners. These two guys come up to you and ask for your papers, ”said Roy. “Obviously, that’s intimidating.”

In the video one of them can be heard saying, “You’re fucking disrupting my business.”

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The man with the service dog says in the video that he has a license to have a service animal with him, and Roy said that you can actually see the man holding him while he is spoken to.

“Look at the video and look in his right hand, you can see he’s holding the papers,” said Roy.

The dog is also seen in the video wearing a reflective harness, and Roy said he was a certified service animal.

According to a page on the Ontario government website, someone who has a guide dog or other service animal must be allowed to stay with that person when using restaurant services.

If the service animal is not wearing a vest or harness, the owner can provide medical evidence.


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A spokesman for Waterloo Regional Police said officials were dispatched to the restaurant around 6:40 p.m. to receive reports of a malfunction and that the investigation is still ongoing.

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They ask all witnesses who have spoken to the police to call 519-570-9777 extension. 8418.

Global News has tried to get comment from the restaurant and the man with the service dog, but these attempts have so far been unsuccessful.

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